Branching to a new discussion and moving the discussion to the Document Cloud PDF services forum.
Sorry for the delay in response.
As you are trying to download the loan e-sign document from the website, you need to check if the option to download the file is available on that website.
If the download option is available, click on that and it will give an option to save the file to the device.
From Adboe Document Cloud, you can only download the files that are saved on the Document Cloud.
However, if you wish you can upload the document To Document Cloud.
If you are trying to download the file saved on Document Cloud, open this link https://documentcloud.adobe.com/link/home/
Sign in with your Adobe ID and go to Files.
Select the file from the list and open it.
Then click on the download icon, the second icon provided at the top right corner.
The file will be saved to the device.
Hope that answers your question.
Let us know if you are referring to something else.