How many GB of acrobat.com cloud storage is free, and how do I get more if I need it?

New Here ,
Nov 18, 2013

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How many GB of acrobat.com cloud storage is free, and how do I get more if I need it?

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1 Correct Answer

Most Valuable Participant , Dec 19, 2017
ProDesignTools Most Valuable Participant , Dec 19, 2017
Update – The answer to this question has changed recently:Adobe Document Cloud: Store and access files online with 2GB of free storage or get 100GB with an Acrobat DC subscription.[Source: Adobe Document Cloud language tiers]

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Nov 19, 2013

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At this time, we are providing 5GB of free storage. There is not currently a way to purchase more.

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Community Beginner ,
Dec 29, 2013

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Hi bob,

is there a way to see how much storage we use and also how much remains?

if I buy the adobe cloud solution, what is the 20 gb cloud storage option ? from acrobat.com?

i have all my pdf here in acrobat.com, can you say me what is the best solution for me?

thank you.

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New Here ,
Sep 09, 2014

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Hello Mr. Treitman,

Is there an upload file size limit?

Cheers!

Jorge

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Sep 09, 2014

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There isn't a hard limit at this time, but we are aware of issues that users are encountering uploading large files, particularly those that take a while to upload. We are working to resolve this issue.

How large are the files that you want to upload? How fast is your upload connection?

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New Here ,
Sep 09, 2014

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1. File size: 75 MB

2. Connection speed: 2 Mb/s, I think it's 2 megabits, not megabytes per second (I live in Peru).

Thanks!

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Sep 09, 2014

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You shouldn't have a problem uploading a file of that size at that upload speed. Please let me know if you do.

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New Here ,
Apr 25, 2015

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Bob,

I have signed up for free trial version of Acrobat DC Pro an intend to subscribe as the features are very nice for my work of studying Sanskrit text and making comment and note while sharing between my devices. Problem that I am facing is these files are large (+100MB) and the upload is incredibly slow to the cloud and then upload fails almost every time. As well the documents viewed (small do, large do not) do not show up in my recent folder device to device, only on the device used to originally open; and comments made to document are not save/viewable on cloud/other device, only only device used to edit. Any thoughts?

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Apr 27, 2015

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Hi Eric,

I see that you've been having another forum discussion on this with Rahul. Could you do me a favor and test your internet connection upload and download speeds at http://testmy.net? The fact that it's taking you 5 minutes to upload a 1MB file indicates that you have a very slow connection.

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Community Beginner ,
Jan 23, 2017

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I have a 310MB file created with Acrobat DC that contains a/v links. Errors are encountered when trying to upload the file. Is there an alternate way to get the file in Document Cloud.

If I assume that it could be uploaded, Will the A/v links work on an ipad? Or is there any other way to utilize the a/v link on an ipad or iphone.

Will the links only be free to others for as long as I subscribe to Acrobat DC?

Thanks

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Most Valuable Participant ,
Jan 24, 2017

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Hi Carmen,

310 MB is well within the 5 GB that all users get for free (even without a subscription).

Adobe Document Cloud language tiers

So this is not a question of file size for Adobe.

Since DC is a cloud service, there is no other way to get files up there except by uploading.

If you're having difficulties uploading a large file, then your best bet is to try another browser, a different computer, or a better/faster Internet connection (wired instead of Wi-Fi, if possible)... Many Internet connections do not upload nearly as fast as they can download.

Hope that helps.

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Most Valuable Participant ,
Jan 24, 2017

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Community Beginner ,
Jan 24, 2017

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Thank You

If I did manage to get the file uploaded to Document Cloud, will the embedded audio and video links work on an ipad using the acrobat app? I am able to upload this large file with embedded link A/V links to Dropbox, but the A/V links do not work. However, the a/v links did work on a smaller file with fewer A/v links.

Once it is in the cloud, do I have to remain a subscriber to maintain limited access to the file?

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Most Valuable Participant ,
Jan 24, 2017

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Sure, happy to help!

The 5 GB minimum Document Cloud space is free and yours to use and keep, whether for subscribers or non-subscribers.

As for behavior, the PDF file content should generally behave the same whether on the desktop or mobile... File size shouldn't be a factor there. But if you are concerned or unsure, the best thing is to test/try it yourself to confirm.

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Community Beginner ,
Jan 24, 2017

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Trying to comply with your email, but I don't see a "correct" button

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New Here ,
Mar 01, 2018

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How do I check if my free cloud storage is full or not?

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Most Valuable Participant ,
Mar 01, 2018

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Please see the previous response.

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New Here ,
Mar 23, 2015

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I don't know if this thread is still open, yet I'm having issues saving a document to Acrobat.com. I'm using my tablet with Android and a message appears that reads something like "Not enough memory available. The file cannot be uploaded".

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Mar 23, 2015

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That sounds like a memory issue with your Android tablet, not an issue with how much storage space you have on Acrobat.com.

I suggest that you post your question in this forum: Adobe Reader for Android

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New Here ,
Mar 30, 2018

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Im having the same problem. I dont know how to proceed.  Instead of having plenty of free storage on my document cloud I receive the message:

"Not enough memory available. The file cannot be uploaded" when trying to upload a file of 110 mb. I'm frustrated.  I didn't find a proper answer.

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Most Valuable Participant ,
Mar 30, 2018

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Hi Angelo,


What does it say when you go here?

https://assets2.adobe.com/activity/settings

You can manage your online cloud storage here:

https://cloud.acrobat.com/documentcloud

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Community Beginner ,
Jul 31, 2015

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Hello; I would like to know if there will ever come a time when Adobe will end up reducing its GB like dropbox for free users who signed up?

For example, if it is 5GB right now 6 months to 2 years from now free users will be limited to 1 GB?

Please respond to my inquiry.

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New Here ,
Sep 28, 2015

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I know you are probably looking for an "official" answer from Adobe staff but my instincts tell me that they are not able to foresee something that may happen in the future...unless of course, they are psychic...

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Community Beginner ,
Oct 09, 2015

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2 years later it's still 5 GB free?

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Most Valuable Participant ,
Nov 11, 2015

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todors96859581 wrote:

2 years later it's still 5 GB free?

Yes – per this page, all Reader users get 5 GB free, while Acrobat subscribers receive 20 GB.

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