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I am having trouble converting a document to PDF.Comes up "conversion failure"

New Here ,
Apr 09, 2018

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Trying to download document to PDF but just comes back conversion failure.Havnt changed any settings at all.

Hello Stephens,

We apologize for the inconvenience caused, as per the description above, you are getting conversion failure error message while converting a doc to PDF, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services with your current Adobe ID, try converting the doc to PDF through the URL https://cloud.acrobat.com/convertpdf  with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

You can also refer to the following Adobe article File conversion error | ExportPDF

Is it specific to one PDF file or is it with all the PDF files? Have you tried with other PDF files?

If it is specific to one PDF, is it possible to share the PDF file with us so that we can try it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

For more troubleshooting, you can also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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I am having trouble converting a document to PDF.Comes up "conversion failure"

New Here ,
Apr 09, 2018

Copy link to clipboard

Copied

Trying to download document to PDF but just comes back conversion failure.Havnt changed any settings at all.

Hello Stephens,

We apologize for the inconvenience caused, as per the description above, you are getting conversion failure error message while converting a doc to PDF, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services with your current Adobe ID, try converting the doc to PDF through the URL https://cloud.acrobat.com/convertpdf  with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

You can also refer to the following Adobe article File conversion error | ExportPDF

Is it specific to one PDF file or is it with all the PDF files? Have you tried with other PDF files?

If it is specific to one PDF, is it possible to share the PDF file with us so that we can try it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

For more troubleshooting, you can also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Apr 09, 2018 0
Adobe Employee ,
Apr 09, 2018

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Hello Stephens,

We apologize for the inconvenience caused, as per the description above, you are getting conversion failure error message while converting a doc to PDF, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services with your current Adobe ID, try converting the doc to PDF through the URL https://cloud.acrobat.com/convertpdf  with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

You can also refer to the following Adobe article File conversion error | ExportPDF

Is it specific to one PDF file or is it with all the PDF files? Have you tried with other PDF files?

If it is specific to one PDF, is it possible to share the PDF file with us so that we can try it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

For more troubleshooting, you can also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Apr 09, 2018 0
New Here ,
Apr 11, 2018

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Thankyou.Problem resolved

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Apr 11, 2018 1
Adobe Employee ,
Apr 11, 2018

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Hey Stephens,

Thanks for sharing the update.

Would you please check your private message and respond.

-Akanchha

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Apr 11, 2018 0
New Here ,
Apr 25, 2018

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I am trying to export from PDF to convert to Word. Thanks.

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Apr 25, 2018 0
Adobe Employee ,
Apr 25, 2018

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Hi All,

The Document Cloud team is aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their services (Exporting, Creating and Combining) which was resulting an error "Conversion Failure".

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

We would be looking forward for an update from you.

Regards,

Akanchha

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Apr 25, 2018 0
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