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I am supposed to have PDF plan and Reader and the Document Cloud paid today and I have none of them

New Here ,
Aug 15, 2019

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For the PDF Plan Todayv I paid to Adobe  £120 IIRC - I should have Reader - and All my PDFs and on reader when I FIRST opened it I had all that

Now - after trying to up date to Pro DC I cancelled that and Tried to get back to my old PDF Plan - well that has not yet happened - all my Documrnt are gone - PDFs everything  my PDF reader is gone I cannot uplod anything to the Document Cloud - no contact through Reader to the cloud which I HAD ONCE

Is there any one c\n help I cannot Afford another subsciption

Best Regards

Patricia

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Acrobat.com Cloud Storage, Adobe Send, PDF Pack

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I am supposed to have PDF plan and Reader and the Document Cloud paid today and I have none of them

New Here ,
Aug 15, 2019

Copy link to clipboard

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For the PDF Plan Todayv I paid to Adobe  £120 IIRC - I should have Reader - and All my PDFs and on reader when I FIRST opened it I had all that

Now - after trying to up date to Pro DC I cancelled that and Tried to get back to my old PDF Plan - well that has not yet happened - all my Documrnt are gone - PDFs everything  my PDF reader is gone I cannot uplod anything to the Document Cloud - no contact through Reader to the cloud which I HAD ONCE

Is there any one c\n help I cannot Afford another subsciption

Best Regards

Patricia

TOPICS
Acrobat.com Cloud Storage, Adobe Send, PDF Pack

Views

157

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Aug 15, 2019 0
Adobe Employee ,
Sep 20, 2019

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Hey Patricia,

 

We apologize for the delay in response. Have you got this issue resolved or still struggling with same issue?

Adobe Acrobat Reader DC is free application that can be downloaded from this link: https://get.adobe.com/reader/otherversions/ 

 

If you have upgraded to Acrobat DC and now wants to roll back to the previous subscription you had, then you probably need to cancel the current one and resubscribe for Adobe PDF Pack/Export PDF whichever you were using. 

For cancellation, you can take help of our billing customer support team: https://helpx.adobe.com/support.html 

If you have Signed Up for anything recently, then login on Document Cloud web and check if you can access the service or not: https://documentcloud.adobe.com/link/home/ 

 

Let us know if its still not resolved.

 

Thanks,

Akanchha 

 

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