Highlighted

i am trying to open an attachment from an email and I keep getting this response:?

New Here ,
Dec 19, 2018

Copy link to clipboard

Copied

Check with the developer to make sure Adobe Acrobat works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

Click Report to see more detailed information and send a report to Apple.

Hi gabriellel,

  As per the issue description mentioned above, you are getting above mentioned error when trying to open a pdf attachment, is that correct?

Could you try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall Acrobat: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine

3- Download and install Acrobat from here: Download and install Acrobat DC subscription

4- Reboot the machine again and check.

You may also refer to the following forum thread discussing the similar issue:

Adobe Acrobat Reader DC cannot be opened

Acrobat DC not compatible with MacOS Sierra 10.12.3?

Thanks,

Shivam

Views

101

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

i am trying to open an attachment from an email and I keep getting this response:?

New Here ,
Dec 19, 2018

Copy link to clipboard

Copied

Check with the developer to make sure Adobe Acrobat works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

Click Report to see more detailed information and send a report to Apple.

Hi gabriellel,

  As per the issue description mentioned above, you are getting above mentioned error when trying to open a pdf attachment, is that correct?

Could you try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall Acrobat: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine

3- Download and install Acrobat from here: Download and install Acrobat DC subscription

4- Reboot the machine again and check.

You may also refer to the following forum thread discussing the similar issue:

Adobe Acrobat Reader DC cannot be opened

Acrobat DC not compatible with MacOS Sierra 10.12.3?

Thanks,

Shivam

Views

102

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 19, 2018 0
Adobe Employee ,
Dec 20, 2018

Copy link to clipboard

Copied

Hi gabriellel,

  As per the issue description mentioned above, you are getting above mentioned error when trying to open a pdf attachment, is that correct?

Could you try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall Acrobat: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine

3- Download and install Acrobat from here: Download and install Acrobat DC subscription

4- Reboot the machine again and check.

You may also refer to the following forum thread discussing the similar issue:

Adobe Acrobat Reader DC cannot be opened

Acrobat DC not compatible with MacOS Sierra 10.12.3?

Thanks,

Shivam

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 20, 2018 1
Resources