I am tryong to export to Word and being to told to 'buy your service', when trying to buy your service ' I am told I alreay have subscription', When I try to upgrade I am being told you do not accept'

[rolfp76918399]

I am tryong to export to Word and being to told to 'buy your service', when trying to buy your service ' I am told I alreay have subscription', When I try to upgrade  I am being told you do not accept'

I have below plan  - Why can I not convert Adobe to Word ???????????????????????+

Planinformation

Din plan: Adobe Export PDF, årsvis‎
Förnyelsedatum: 20 september 2016

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Använd onlinetjänsten Export PDF för att konvertera PDF-filer till Word eller Excel via din webbläsare, Acrobat Reader eller din mobila enhet.

Ingår

• Adobe Export PDF

  Mobilappar 

Plus

• Lagring med Document Cloud
• Premiumfunktioner för mobilen

Betalningsinformation

Nästa fakturadatum: 20 september 2016
Betalningssätt: Visa som slutar på 4070

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Fakturahistorik

Brokana Scandinavia Ltd

74 Ridge way road

Timperly Cheshire

WA15 7HD, United Kingdom

Tel: +44 161 903 9491, +46 722 001 696

[MeenakshiNegi]

Hi Rolf peterson,

Please let us know if you are trying to export PDF on Reader application or online.

Could you please share the screen shot of the message you get.

Regards,

Meenakshi