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I can't - convert existing PDF files into Microsoft Word, Excel, or RTF files for easy editing with this convenient online service?

New Here ,
Jun 28, 2018

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I can't convert existing PDF files into Microsoft Word, Excel, or RTF files for easy editing with this convenient online service?

It tries to sell me a service that I've already paid for!

Hi Rogerh,

Sorry for the delay in response.

It seems that you are trying to Export PDF in Adobe Acrobat Reader DC when it redirects you to purchase page.

Please try to sign out of the application and reboot the device.

Then sign-in again with your Adobe ID and password.

Make sure that you sign in with the email address that you used to purchase the subscription.

You can try to exporting PDF online here https://cloud.acrobat.com/exportpdf.

Open the link provided above and sign-in with your Adobe ID that you used to purchase the subscription.

Check if you can export PDF there without any issue.

Try the troubleshooting steps provided here in this help document: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Hope that the above information helps.

If the issue still persists, feel the to update the thread.

Regards,

Meenakshi

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I can't - convert existing PDF files into Microsoft Word, Excel, or RTF files for easy editing with this convenient online service?

New Here ,
Jun 28, 2018

Copy link to clipboard

Copied

I can't convert existing PDF files into Microsoft Word, Excel, or RTF files for easy editing with this convenient online service?

It tries to sell me a service that I've already paid for!

Hi Rogerh,

Sorry for the delay in response.

It seems that you are trying to Export PDF in Adobe Acrobat Reader DC when it redirects you to purchase page.

Please try to sign out of the application and reboot the device.

Then sign-in again with your Adobe ID and password.

Make sure that you sign in with the email address that you used to purchase the subscription.

You can try to exporting PDF online here https://cloud.acrobat.com/exportpdf.

Open the link provided above and sign-in with your Adobe ID that you used to purchase the subscription.

Check if you can export PDF there without any issue.

Try the troubleshooting steps provided here in this help document: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Hope that the above information helps.

If the issue still persists, feel the to update the thread.

Regards,

Meenakshi

TOPICS
ExportPDF

Views

101

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 28, 2018 0
Most Valuable Participant ,
Jun 28, 2018

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Jun 28, 2018 0
Adobe Employee ,
Jul 25, 2018

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Hi Rogerh,

Sorry for the delay in response.

It seems that you are trying to Export PDF in Adobe Acrobat Reader DC when it redirects you to purchase page.

Please try to sign out of the application and reboot the device.

Then sign-in again with your Adobe ID and password.

Make sure that you sign in with the email address that you used to purchase the subscription.

You can try to exporting PDF online here https://cloud.acrobat.com/exportpdf.

Open the link provided above and sign-in with your Adobe ID that you used to purchase the subscription.

Check if you can export PDF there without any issue.

Try the troubleshooting steps provided here in this help document: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Hope that the above information helps.

If the issue still persists, feel the to update the thread.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Jul 25, 2018 1
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