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I can't send files with Send & Track

New Here ,
Nov 09, 2017

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critical error,

Unable to fetch base_uris from files tier

Help please !

Hi VaioTHL,

Can you please confirm the work flow that you have been following? Are you using the service online via- https://cloud.acrobat.com/send ?

  • If yes, then you may try with the different web browser.
  • Please try to log in from another network environment or use your cell phone.
  • Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You can also refer to the following KB doc:- Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Let us know the result.

Regards,

Akanchha

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Adobe Send

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I can't send files with Send & Track

New Here ,
Nov 09, 2017

Copy link to clipboard

Copied

critical error,

Unable to fetch base_uris from files tier

Help please !

Hi VaioTHL,

Can you please confirm the work flow that you have been following? Are you using the service online via- https://cloud.acrobat.com/send ?

  • If yes, then you may try with the different web browser.
  • Please try to log in from another network environment or use your cell phone.
  • Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You can also refer to the following KB doc:- Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Let us know the result.

Regards,

Akanchha

TOPICS
Adobe Send

Views

155

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 09, 2017 0
Adobe Employee ,
Nov 10, 2017

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Hi VaioTHL,

Can you please confirm the work flow that you have been following? Are you using the service online via- https://cloud.acrobat.com/send ?

  • If yes, then you may try with the different web browser.
  • Please try to log in from another network environment or use your cell phone.
  • Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You can also refer to the following KB doc:- Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Let us know the result.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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