Highlighted

I can't upload to the Cloud without entering my mobile phone number

New Here ,
Mar 11, 2017

Copy link to clipboard

Copied

I am using Adobe Acrobat Reader DC (2015 version, completely updated according to the program itself).

When I try to upload a PDF document to the Cloud, after the sign-in screen I am then asked to add a mobile phone number. I don't want to add my mobile phone number, but the Skip option does not work. This means that I cannot sign in properly and therefore I cannot upload a document to the Cloud.

TOPICS
Acrobat.com Cloud Storage

Views

251

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I can't upload to the Cloud without entering my mobile phone number

New Here ,
Mar 11, 2017

Copy link to clipboard

Copied

I am using Adobe Acrobat Reader DC (2015 version, completely updated according to the program itself).

When I try to upload a PDF document to the Cloud, after the sign-in screen I am then asked to add a mobile phone number. I don't want to add my mobile phone number, but the Skip option does not work. This means that I cannot sign in properly and therefore I cannot upload a document to the Cloud.

TOPICS
Acrobat.com Cloud Storage

Views

252

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 11, 2017 0
sb116 LATEST
Adobe Employee ,
Mar 14, 2017

Copy link to clipboard

Copied

Hi BellonaAgain,

Please confirm how often do you get the pop up to add the phone number and what exactly happens when you chose to skip the option.

Also, please share a screenshot of what appears when you try to upload the document.

You may refer to link below to attach the screenshot:

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Thanks,

Supriya

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2017 1
Resources