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I cannot convert documents when I've paid for a subscription for the PDF Pack.

New Here ,
Jun 28, 2017

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I cannot convert documents when I've paid for a subscription for the PDF Pack.

Hi catheriner30846796,

It seems that you are using the desktop application to export PDF.

Please make sure that you sign-in with your Adobe ID in the application. Use the same email address and password that you have used to purchase the subscription.

Try once to export PDF online from here: https://cloud.acrobat.com/exportpdf

Once you open the link, sign in with your Adobe ID.

When you are logged in, click on Export PDF option provided in the window and check if it works properly or not.

Let us know what happens.

Regards,

Meenakshi

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ExportPDF, PDF Pack

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I cannot convert documents when I've paid for a subscription for the PDF Pack.

New Here ,
Jun 28, 2017

Copy link to clipboard

Copied

I cannot convert documents when I've paid for a subscription for the PDF Pack.

Hi catheriner30846796,

It seems that you are using the desktop application to export PDF.

Please make sure that you sign-in with your Adobe ID in the application. Use the same email address and password that you have used to purchase the subscription.

Try once to export PDF online from here: https://cloud.acrobat.com/exportpdf

Once you open the link, sign in with your Adobe ID.

When you are logged in, click on Export PDF option provided in the window and check if it works properly or not.

Let us know what happens.

Regards,

Meenakshi

TOPICS
ExportPDF, PDF Pack

Views

265

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Jun 28, 2017 0
New Here ,
Jun 28, 2017

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I have the same issue since yesterday. Adobe, please help to resolve this.

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Jun 28, 2017 1
Adobe Employee ,
Jun 28, 2017

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Hi catheriner30846796,

Could you please let us know what happens when you try to export PDF?

Do you get any error message? If yes, please share the screenshot of the that.

To add the screenshot here, please use the insert icon provided on the reply window as shown below:

Capture screenshot.PNG

Once you click on this icon, you get a small window.

Click on Insert Image and then browse the location where you have saved the screenshot file.

Select the file and click on Open > Insert Image.

Have you tried to export PDF online here: https://cloud.acrobat.com/exportpdf?

Please share the information asked above.

We will be waiting for your response.

Regards,

Meenakshi

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Jun 28, 2017 0
New Here ,
Jun 28, 2017

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screen shot when exporting pdf to word doc.JPG

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Jun 28, 2017 0
New Here ,
Jun 28, 2017

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when i click the export button, my browser opens to the page in the photo above.

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Jun 28, 2017 0
Adobe Employee ,
Jul 04, 2017

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Hi catheriner30846796,

It seems that you are using the desktop application to export PDF.

Please make sure that you sign-in with your Adobe ID in the application. Use the same email address and password that you have used to purchase the subscription.

Try once to export PDF online from here: https://cloud.acrobat.com/exportpdf

Once you open the link, sign in with your Adobe ID.

When you are logged in, click on Export PDF option provided in the window and check if it works properly or not.

Let us know what happens.

Regards,

Meenakshi

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Jul 04, 2017 0
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