Copy link to clipboard
Copied
I am trying to convert my PDF's to word and it keeps telling me to subscribe but it's already part of my account. I had someone internally access my computer last week and try from your end for 30 minutes and couldn't figure it out. Can i please call someone?
Laura
Copy link to clipboard
Copied
Hi laurah89043353 ,
Could you please let us know the workflow as in how are you trying to export PDF ?
If you using it through Reader, let us know the exact version of Reader you have and please make sure you signed in Reader , and also try to sign in and out and then try .
Try converting PDF using the browser by navigating to this link : https://cloud.acrobat.com/exportpdf by logging in with your Adobe ID and password .
Let us know if you able to do it through browser .
Regards
Sarojini