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I cannot convert my PDF

New Here ,
Jun 21, 2016

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I am trying to convert my PDF's to word and it keeps telling me to subscribe but it's already part of my account.  I had someone internally access my computer last week and try from your end for 30 minutes and couldn't figure it out.  Can i please call someone?

Laura

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ExportPDF

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I cannot convert my PDF

New Here ,
Jun 21, 2016

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I am trying to convert my PDF's to word and it keeps telling me to subscribe but it's already part of my account.  I had someone internally access my computer last week and try from your end for 30 minutes and couldn't figure it out.  Can i please call someone?

Laura

TOPICS
ExportPDF

Views

168

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Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 21, 2016 0
Adobe Employee ,
Jun 23, 2016

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Hi laurah89043353 ,

Could you please let us know the workflow as in how are you trying to export PDF ?

If you using it through Reader, let us know the exact version of Reader you have and  please make sure you signed in Reader , and also try to sign in and out and then try .

Try converting PDF using the browser by navigating to this link : https://cloud.acrobat.com/exportpdf​ by logging in with your Adobe ID and password .

Let us know if you able to do it through browser .

Regards

Sarojini

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Jun 23, 2016 0
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