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I cannot convert to excel. It takes me to the subscription page to sign up for the service.

New Here ,
Aug 13, 2018

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Each time I try to convert a document I am redirected to sign up for the service.

Hi Kennetht,

Your account shows an active subscription of Export PDF. As shared that you have been redirected to the purchase page so there are couple of possibilities that you need to check-

1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- Check online through https://cloud.acrobat.com/  Sign Out and Sign In once.

You may also see- Using Adobe Export PDF

Let us know if it still doesn't work.

Regards,

Akanchha

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I cannot convert to excel. It takes me to the subscription page to sign up for the service.

New Here ,
Aug 13, 2018

Copy link to clipboard

Copied

Each time I try to convert a document I am redirected to sign up for the service.

Hi Kennetht,

Your account shows an active subscription of Export PDF. As shared that you have been redirected to the purchase page so there are couple of possibilities that you need to check-

1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- Check online through https://cloud.acrobat.com/  Sign Out and Sign In once.

You may also see- Using Adobe Export PDF

Let us know if it still doesn't work.

Regards,

Akanchha

Views

50

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 13, 2018 0
Adobe Employee ,
Aug 14, 2018

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Hi Kennetht,

Your account shows an active subscription of Export PDF. As shared that you have been redirected to the purchase page so there are couple of possibilities that you need to check-

1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- Check online through https://cloud.acrobat.com/  Sign Out and Sign In once.

You may also see- Using Adobe Export PDF

Let us know if it still doesn't work.

Regards,

Akanchha

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Translate

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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