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i cannot open a file

New Here ,
Jul 05, 2014

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trying to download a jpg instant download and i keep getting a message that the file cannot be opened as it may be damaged or something like that.  cannot find any way to open this file on my computer.  please help.

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i cannot open a file

New Here ,
Jul 05, 2014

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trying to download a jpg instant download and i keep getting a message that the file cannot be opened as it may be damaged or something like that.  cannot find any way to open this file on my computer.  please help.

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Adobe Employee ,
Jul 07, 2014

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Hi maryelizabethliz,

In order to help you better, let me know which application/service of Adobe you are using.

Try use different browser and check if that helps.

Regards,

Ajlan Huda.

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Explorer ,
Jul 07, 2014

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Can you just download the file again? Sometimes images just get corrupted when downloading. It's rare, but it happens. When you do download it again, make sure it has completed downloading before you open it; occasionally that's also an issue if there's a hiccup, and the download isn't complete.

But of luck.

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