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I cant' convert my file in PDF

New Here ,
Mar 29, 2018

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I cant' convert my file in PDF

Hi  MicaelaScapin,

Sorry to hear the inconvenience caused.

What happens when you are trying to convert the pdf file? Is it giving any specific error while converting the document?

If you are trying the conversion online, then you may try with a different web browser https://cloud.acrobat.com/exportpdf

or check with a different file.

Or use the desktop application Adobe Reader DC - Adobe Acrobat Reader DC Install for all versions

For more details you may see-

Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Regards,

Akanchha

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I cant' convert my file in PDF

New Here ,
Mar 29, 2018

Copy link to clipboard

Copied

I cant' convert my file in PDF

Hi  MicaelaScapin,

Sorry to hear the inconvenience caused.

What happens when you are trying to convert the pdf file? Is it giving any specific error while converting the document?

If you are trying the conversion online, then you may try with a different web browser https://cloud.acrobat.com/exportpdf

or check with a different file.

Or use the desktop application Adobe Reader DC - Adobe Acrobat Reader DC Install for all versions

For more details you may see-

Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Regards,

Akanchha

Views

137

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Mar 29, 2018 0
Adobe Employee ,
Mar 29, 2018

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Hi  MicaelaScapin,

Sorry to hear the inconvenience caused.

What happens when you are trying to convert the pdf file? Is it giving any specific error while converting the document?

If you are trying the conversion online, then you may try with a different web browser https://cloud.acrobat.com/exportpdf

or check with a different file.

Or use the desktop application Adobe Reader DC - Adobe Acrobat Reader DC Install for all versions

For more details you may see-

Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Regards,

Akanchha

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Mar 29, 2018 0
New Here ,
Mar 30, 2018

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Hi Akanchha,

I'm trying to convert jpg on pdf file on https://cloud.acrobat.com/convertpdf

And that is the message from AcrobatSchermata 03-2458208 alle 12.04.42.png

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Mar 30, 2018 0
Adobe Employee ,
Apr 13, 2018

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Hi Micaela,

Sorry for the delay in response and for the inconvenience caused to you.

This issue is not reproducible in-house neither we find any issue with the service at all. Would you kind to let us know if this issue is still happening at your end or it is fixed.

If you were able to fix it, would you please help us with your findings?

Will be waiting for your response.

-Tariq Dar

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Apr 13, 2018 0
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