As per the issue description mentioned above, you are unable to convert pdf file to word, is that correct?
We tried finding the subscription related details for your account using the email address you are logged into the forums, but no details were found.
Do you have any other email address associated with the purchase?
Also, let us know if you are trying to convert pdf file in Adobe Reader or Adobe Acrobat desktop application?
What issue you are facing when trying to convert pdf file to word? Is there any error message?
Let us know if you need any help.