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I have an account but I am using a new computer and I cant seem to get to the Adobe Export PDF that I bought for a year!

New Here ,
Mar 09, 2018

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I bought a yearly account to convert PDF to word but Im using a new computer and I cant

seem to get to the page where I can start converting.  I am logged in and can see my account but

it keeps trying to get me to purchase it again.

Hello Jennyb,

As per the description above, you are not able to find the link to export a PDF file and you are already subscribed to Adobe ExportPDF, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the freeware Adobe Reader desktop version to access the service of Adobe ExportPDF, just "sign-in" with your Adobe ID and password in Adobe Reader, to download Adobe Reader, use the URL Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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ExportPDF

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I have an account but I am using a new computer and I cant seem to get to the Adobe Export PDF that I bought for a year!

New Here ,
Mar 09, 2018

Copy link to clipboard

Copied

I bought a yearly account to convert PDF to word but Im using a new computer and I cant

seem to get to the page where I can start converting.  I am logged in and can see my account but

it keeps trying to get me to purchase it again.

Hello Jennyb,

As per the description above, you are not able to find the link to export a PDF file and you are already subscribed to Adobe ExportPDF, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the freeware Adobe Reader desktop version to access the service of Adobe ExportPDF, just "sign-in" with your Adobe ID and password in Adobe Reader, to download Adobe Reader, use the URL Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

73

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 09, 2018 0
Adobe Employee ,
Mar 09, 2018

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Hello Jennyb,

As per the description above, you are not able to find the link to export a PDF file and you are already subscribed to Adobe ExportPDF, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the freeware Adobe Reader desktop version to access the service of Adobe ExportPDF, just "sign-in" with your Adobe ID and password in Adobe Reader, to download Adobe Reader, use the URL Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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