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I have an account go to convert a document to pdf goes straight to a payment plan. Used in the past no problem

New Here ,
Aug 12, 2018

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Hi Adobe

Go to convert a word document  PDF goes straight to a payment plan. My payment plan run's to April 2019 used in the past no problem.

Please let me know ASAP  if this can be resolved or no alternative to cancel my subscription.

Best Regards

Tim

Hi Timw,

Yes! you do have an active subscription of Adobe PDF Pack. Could you confirm how exactly you have been trying to access the service? Is it through the desktop application Adobe Reader DC or online via web browser https://cloud.acrobat.com/convertpdf ?

1- PDF Pack is an online service that you can use online via:  https://cloud.acrobat.com/convertpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Regards,

Akanchha

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Acrobat.com Cloud Storage, Adobe Send, ExportPDF, Fill & Sign, PDF Pack

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I have an account go to convert a document to pdf goes straight to a payment plan. Used in the past no problem

New Here ,
Aug 12, 2018

Copy link to clipboard

Copied

Hi Adobe

Go to convert a word document  PDF goes straight to a payment plan. My payment plan run's to April 2019 used in the past no problem.

Please let me know ASAP  if this can be resolved or no alternative to cancel my subscription.

Best Regards

Tim

Hi Timw,

Yes! you do have an active subscription of Adobe PDF Pack. Could you confirm how exactly you have been trying to access the service? Is it through the desktop application Adobe Reader DC or online via web browser https://cloud.acrobat.com/convertpdf ?

1- PDF Pack is an online service that you can use online via:  https://cloud.acrobat.com/convertpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Regards,

Akanchha

TOPICS
Acrobat.com Cloud Storage, Adobe Send, ExportPDF, Fill & Sign, PDF Pack

Views

174

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 12, 2018 0
Adobe Employee ,
Aug 16, 2018

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Hi Timw,

Yes! you do have an active subscription of Adobe PDF Pack. Could you confirm how exactly you have been trying to access the service? Is it through the desktop application Adobe Reader DC or online via web browser https://cloud.acrobat.com/convertpdf ?

1- PDF Pack is an online service that you can use online via:  https://cloud.acrobat.com/convertpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Regards,

Akanchha

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