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i have an account.i'm trying to convert a pdf to xls and i keep getting the signup screen

New Here ,
Mar 24, 2018

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i have an account. i'm trying to convert a pdf to xls and i keep getting the signup screen

Hello Bruces,

We apologize for the inconvenience caused, as per the description above, you are getting a subscribe page while converting a PDF to Excel, is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader using your current Adobe ID, and check for any pending updates from help>check for updates. Restart the machine after installing updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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i have an account.i'm trying to convert a pdf to xls and i keep getting the signup screen

New Here ,
Mar 24, 2018

Copy link to clipboard

Copied

i have an account. i'm trying to convert a pdf to xls and i keep getting the signup screen

Hello Bruces,

We apologize for the inconvenience caused, as per the description above, you are getting a subscribe page while converting a PDF to Excel, is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader using your current Adobe ID, and check for any pending updates from help>check for updates. Restart the machine after installing updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

115

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 24, 2018 0
Adobe Employee ,
Mar 26, 2018

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Hello Bruces,

We apologize for the inconvenience caused, as per the description above, you are getting a subscribe page while converting a PDF to Excel, is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader using your current Adobe ID, and check for any pending updates from help>check for updates. Restart the machine after installing updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Mar 26, 2018 0
New Here ,
Mar 29, 2018

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Thank you. I used the different logon. It helped a lot.

Sent from my iPad

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Mar 29, 2018 1
AnandSri LATEST
Adobe Employee ,
Mar 29, 2018

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Hello Bruces

Great! Good to hear that the issue got fixed. Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Mar 29, 2018 1
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