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I have an adobe account but it will not convert any PDFs - please help?

New Here ,
Jan 17, 2018

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I have an adobe account but it will not convert any PDFs - please help?

Hello elaineb38872995

We apologize for the inconvenience caused, as per the description above, you are not able to convert any PDF file, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, you can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the free desktop version of Adobe Reader DC to use the services of Adobe ExportPDF, just "sign-in" with your current Adobe ID and password in Adobe Reader DC to access the service. Download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

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ExportPDF

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I have an adobe account but it will not convert any PDFs - please help?

New Here ,
Jan 17, 2018

Copy link to clipboard

Copied

I have an adobe account but it will not convert any PDFs - please help?

Hello elaineb38872995

We apologize for the inconvenience caused, as per the description above, you are not able to convert any PDF file, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, you can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the free desktop version of Adobe Reader DC to use the services of Adobe ExportPDF, just "sign-in" with your current Adobe ID and password in Adobe Reader DC to access the service. Download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

105

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 17, 2018 0
Adobe Employee ,
Jan 17, 2018

Copy link to clipboard

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Hello elaineb38872995

We apologize for the inconvenience caused, as per the description above, you are not able to convert any PDF file, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, you can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the free desktop version of Adobe Reader DC to use the services of Adobe ExportPDF, just "sign-in" with your current Adobe ID and password in Adobe Reader DC to access the service. Download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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