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I have lost the ability to gain access to create adobe PDF when I already have an account

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Feb 14, 2018

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I have lost the ability to gain access to create PDF's form Word.

I already have an account

Hello stanleyc91589814

We apologize for the inconvenience caused, as per the description above, you are not able to create a PDF file from Word, Is that correct?

The record shows that you are subscribed to Adobe PDFPack subscription on your current Adobe ID, try converting the Word file to PDF using the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the free desktop version of Adobe Reader and facing issues, please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates of Adobe Reader from Help>Check for updates. Reboot the machine after installation of updates.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).  Link: https://forums.adobe.com/docs/DOC-8841

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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I have lost the ability to gain access to create adobe PDF when I already have an account

New Here ,
Feb 14, 2018

Copy link to clipboard

Copied

I have lost the ability to gain access to create PDF's form Word.

I already have an account

Hello stanleyc91589814

We apologize for the inconvenience caused, as per the description above, you are not able to create a PDF file from Word, Is that correct?

The record shows that you are subscribed to Adobe PDFPack subscription on your current Adobe ID, try converting the Word file to PDF using the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the free desktop version of Adobe Reader and facing issues, please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates of Adobe Reader from Help>Check for updates. Reboot the machine after installation of updates.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).  Link: https://forums.adobe.com/docs/DOC-8841

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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52

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 14, 2018 0
Adobe Employee ,
Feb 14, 2018

Copy link to clipboard

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Hello stanleyc91589814

We apologize for the inconvenience caused, as per the description above, you are not able to create a PDF file from Word, Is that correct?

The record shows that you are subscribed to Adobe PDFPack subscription on your current Adobe ID, try converting the Word file to PDF using the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the free desktop version of Adobe Reader and facing issues, please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates of Adobe Reader from Help>Check for updates. Reboot the machine after installation of updates.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...  Link: https://forums.adobe.com/docs/DOC-8841

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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