Highlighted

I have paid for Export pdf but it never works. Any ideas, please?

New Here ,
Oct 05, 2018

Copy link to clipboard

Copied

I have paid an annual subscription for Export pdf but it doesn't work. When I try to export a file from pdf to Word, I repeatedly get the payment screen to pay again. Any ideas, please? I've tried to look for Customer Support on the website but it won't scroll down.

TOPICS
ExportPDF

Views

134

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I have paid for Export pdf but it never works. Any ideas, please?

New Here ,
Oct 05, 2018

Copy link to clipboard

Copied

I have paid an annual subscription for Export pdf but it doesn't work. When I try to export a file from pdf to Word, I repeatedly get the payment screen to pay again. Any ideas, please? I've tried to look for Customer Support on the website but it won't scroll down.

TOPICS
ExportPDF

Views

135

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2018 0
Adobe Employee ,
Oct 05, 2018

Copy link to clipboard

Copied

Hey Paul,

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2018 1
New Here ,
Oct 06, 2018

Copy link to clipboard

Copied

Hi Akanchha,

Many thanks for your help.

I tried the links but they all take me back to a payment page.

I had a subscription for a while previously and the conversions to Word were automatic. If I clicked on the convert option at the right-hand side of the page, it was straightforward. Now, I'm just taken to the payment page. I paid on August 20th and it hasn't work yet.

Best regards,

Paul

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 06, 2018 0
Adobe Employee ,
Nov 20, 2018

Copy link to clipboard

Copied

Hey Paul,

Sorry for the delay in response to your last message. I see that you have already terminated the subscription, so there is nothing that we could take it further from here.

Let us know if there is any help required.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 20, 2018 0
Resources