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I have subscription,but when I try to convert a web page is opened offering to buy now.

New Here ,
Sep 10, 2018

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I have paid for the PDF converter (to word, excel, etc.), but when I try to convert, a webpage is opened offering some package options and saying that I already have the PDF converter (which is true), but nothing else happens. I can't finish the conversion!

Hi Paulo,

How exactly you are trying to open to convert the file? Is it through the Adobe Reader DC or web browser- https://cloud.acrobat.com/exportpdf

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

If you are already Signed In then you may Sign out and Sign In back.

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Regards,

Akanchha

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ExportPDF

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I have subscription,but when I try to convert a web page is opened offering to buy now.

New Here ,
Sep 10, 2018

Copy link to clipboard

Copied

I have paid for the PDF converter (to word, excel, etc.), but when I try to convert, a webpage is opened offering some package options and saying that I already have the PDF converter (which is true), but nothing else happens. I can't finish the conversion!

Hi Paulo,

How exactly you are trying to open to convert the file? Is it through the Adobe Reader DC or web browser- https://cloud.acrobat.com/exportpdf

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

If you are already Signed In then you may Sign out and Sign In back.

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Regards,

Akanchha

TOPICS
ExportPDF

Views

79

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 10, 2018 0
Adobe Employee ,
Sep 10, 2018

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Hi Paulo,

How exactly you are trying to open to convert the file? Is it through the Adobe Reader DC or web browser- https://cloud.acrobat.com/exportpdf

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

If you are already Signed In then you may Sign out and Sign In back.

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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