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I have the cloud converter, when I convert to doc or ecxl they are not editable and this is the intention
If I understood the issue correct, you have got your PDF files converted to word and excel and now its not editable? How about the other MS documents, can you edit them?
Please share the URL you have used to access the Document Cloud PDF services? Try the conversion through Adobe Document Cloud using a different web browser and check the result.
Please do share the update.