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I just renewed my subscription and now I can not send files - I keep getting an error message

New Here ,
Aug 24, 2017

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I just renewed my subscription and now I can not send files - I keep getting an error message

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Adobe Send

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I just renewed my subscription and now I can not send files - I keep getting an error message

New Here ,
Aug 24, 2017

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I just renewed my subscription and now I can not send files - I keep getting an error message

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Adobe Send

Views

108

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Aug 24, 2017 0
AnandSri LATEST
Adobe Employee ,
Aug 28, 2017

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Hi BigJohnnyG,

Sorry for the delay in response to your query. As per the description above, you are not able to send files using the Adobe Send and Track service, Is that correct?

As per the records, the Adobe Send and Track, Annual subscription is inactive and canceled on your Adobe Id.

And no renewal order is placed for the same subscription on your Adobe Id.

To check the details, you can login on Adobe.com with your Adobe Id and password, navigate to Plans and products and check the subscription status.

Keep us posted with the results.

Regards,

Anand Sri.

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