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i lost the conversion tab

New Here ,
Jun 13, 2018

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this is all I get now.  if I go to more tools it wants me to buy something but my plan is good until august

Hello Susand,

Sorry for the trouble, as per the description, you are not getting the conversion option in Adobe Reader, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try accessing the service through the through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

Sign out and sign back in Adobe Reader using your current Adobe ID and password, reboot the machine once and see if you get the conversion option in Adobe Reader.

Check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.


Regards,Anand Sri.

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ExportPDF

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i lost the conversion tab

New Here ,
Jun 13, 2018

Copy link to clipboard

Copied

this is all I get now.  if I go to more tools it wants me to buy something but my plan is good until august

Hello Susand,

Sorry for the trouble, as per the description, you are not getting the conversion option in Adobe Reader, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try accessing the service through the through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

Sign out and sign back in Adobe Reader using your current Adobe ID and password, reboot the machine once and see if you get the conversion option in Adobe Reader.

Check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.


Regards,Anand Sri.

TOPICS
ExportPDF

Views

77

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 13, 2018 0
Adobe Employee ,
Jun 15, 2018

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Hello Susand,

Sorry for the trouble, as per the description, you are not getting the conversion option in Adobe Reader, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try accessing the service through the through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

Sign out and sign back in Adobe Reader using your current Adobe ID and password, reboot the machine once and see if you get the conversion option in Adobe Reader.

Check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.


Regards,Anand Sri.

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