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I'm logged but my file won't convert

New Here ,
Jun 26, 2018

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I'm wondering why when I have my subscription renewed and when I'm logged in I receive the error message and it won't convert - in the past I could do it from the adobe site but that's not working

Hi Sarahl,

Sorry to hear the inconvenience caused.

Please try the following steps-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

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I'm logged but my file won't convert

New Here ,
Jun 26, 2018

Copy link to clipboard

Copied

I'm wondering why when I have my subscription renewed and when I'm logged in I receive the error message and it won't convert - in the past I could do it from the adobe site but that's not working

Hi Sarahl,

Sorry to hear the inconvenience caused.

Please try the following steps-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

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58

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 26, 2018 0
Adobe Employee ,
Jun 26, 2018

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Hi Sarahl,

Sorry to hear the inconvenience caused.

Please try the following steps-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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