I no longer see the option to covert a file from pdf to word or excel how do I get that back?

[juliem7037486]

I was converting a pdf file to excel and it never seemed to finish and it never asked me to save it

Now when I pull up any pdf file all the options have disappeared could someone suggest where I might find them?

[AkanchhaS]

Hi Julie,

Sorry to hear the inconvenience caused. I believe you are accessing the service online via web browser?

The "Document Cloud Services"  https://cloud.acrobat.com/exportpdf  site was down and there was an intermittent issue going on. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing). This has been escalated to the concern team and they have been working on the resolution.

The services should be up and running fine by now. And if it hasn't then we request you to wait for our further update. Once its resolved, we will update you with the same.

Regards,

Akanchha

[juliem7037486]

Thank you!

I have tried the file conversion again today and it's still not working.

Thought that maybe I no longer had the Export plan but I checked my account and I have it until 2019

Is there a phone number I can call so that I can talk to a live person?

Thanks Julie

[AkanchhaS · Accepted solution]

Hi Julie,

Sorry for the delay.

The support for "Document Cloud Services" is only available online on forums. There is no phone number that can be shared.

We need more information from you to understand the route cause of the problem. "Conversion Failure" error is not related to the subscription activation. Your subscription is up and running fine.

• If you are getting this error message while using the service online via web browser, then you may please check with a different browser.
• If working on desktop application then you may try the troubleshooting steps suggested in Re: Conversion Failure

Regards,

Akanchha