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I paid for PDF Export and want to upgrade to pdf pack

New Here ,
Jun 01, 2018

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Hello,

I already paid for PDF Export ($23.99) and want to upgrade to pdf pack which includes the items in PDF Export.  When I go to pay for PDF pack, it doesn't give me credit towards the amount I have already paid. 

How can I just do an upgrade and not have to pay the full price of PDF Pack of $69.99, and just pay the difference from what I already paid.

Thank you

Hi Amandal,

Looking at the information shared above, it seems that you have Existing subscription of Adobe Export PDF which you would like to upgrade to the PDF Pack?

You may refer to the help document Manage your Creative Cloud membership and follow the steps suggested here.

If that doesn't help, then you may refer to the steps below and contact to the customer care-

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

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PDF Pack

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I paid for PDF Export and want to upgrade to pdf pack

New Here ,
Jun 01, 2018

Copy link to clipboard

Copied

Hello,

I already paid for PDF Export ($23.99) and want to upgrade to pdf pack which includes the items in PDF Export.  When I go to pay for PDF pack, it doesn't give me credit towards the amount I have already paid. 

How can I just do an upgrade and not have to pay the full price of PDF Pack of $69.99, and just pay the difference from what I already paid.

Thank you

Hi Amandal,

Looking at the information shared above, it seems that you have Existing subscription of Adobe Export PDF which you would like to upgrade to the PDF Pack?

You may refer to the help document Manage your Creative Cloud membership and follow the steps suggested here.

If that doesn't help, then you may refer to the steps below and contact to the customer care-

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

TOPICS
PDF Pack

Views

75

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 01, 2018 0
Adobe Employee ,
Jun 01, 2018

Copy link to clipboard

Copied

Hi Amandal,

Looking at the information shared above, it seems that you have Existing subscription of Adobe Export PDF which you would like to upgrade to the PDF Pack?

You may refer to the help document Manage your Creative Cloud membership and follow the steps suggested here.

If that doesn't help, then you may refer to the steps below and contact to the customer care-

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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