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I paid my money, when I try to convert a doc I get sent to the subscribe section.

New Here ,
Apr 16, 2018

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I had access some time ago.

Went to convert an email file and had to subscribe.

When I go to convert I get sent to subscribe page.

Have had to change password twice.

But still does not work.

Has Adobe become another of those American companies that take money but don't deliver??

seems to be the new business modle

Jamesinclunes@gmail.com

Hi Jamesp,

Sorry to hear about your experience.

How excatly you are trying to convert a document? Is it through web browser or through the desktop application?

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you "Sign In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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I paid my money, when I try to convert a doc I get sent to the subscribe section.

New Here ,
Apr 16, 2018

Copy link to clipboard

Copied

I had access some time ago.

Went to convert an email file and had to subscribe.

When I go to convert I get sent to subscribe page.

Have had to change password twice.

But still does not work.

Has Adobe become another of those American companies that take money but don't deliver??

seems to be the new business modle

Jamesinclunes@gmail.com

Hi Jamesp,

Sorry to hear about your experience.

How excatly you are trying to convert a document? Is it through web browser or through the desktop application?

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you "Sign In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

TOPICS
ExportPDF

Views

47

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 16, 2018 0
Adobe Employee ,
Apr 17, 2018

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Hi Jamesp,

Sorry to hear about your experience.

How excatly you are trying to convert a document? Is it through web browser or through the desktop application?

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you "Sign In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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