I purchased membership, reset password, now Adobe will not allow me to log in to use converter. Would appreciate speaking to a live human

[russelld97751297]

I putchased membership, RESET PASSWORD, NOW aDOVE WILL NOT ALLOW ME TO LOG IN TO USE IT.

[AkanchhaS · Accepted solution]

Hi Russelld,

We have checked your account and found a subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

As this is a document cloud service and support for the document cloud services is only available on forums. We are here to help, let us know if it still doesn't work.

Regards,

Akanchha