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I recently purchased adobe export pdf and it is not allowing me to convert my pdfs inot word documents - I am getting a download failure error message
Please try referring this link : https://cloud.acrobat.com/exportpdf . Log in with your Adobe ID and password and chcek if you able to convert PDF using this link .
Please share your workflow as in how you are trying to convert the PDF ?
Are you doing it through Acrobat Reader ?
If yes, please try to repair Acrobat Reader and also try signing in and out of the application.
Let us know .