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I signed in my account. When I try to convert a file from PDF to WORD the system asks me to subscribe. Why?

New Here ,
Dec 03, 2018

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I already bought Adobe Export PDF package, which expire in march.

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I signed in my account. When I try to convert a file from PDF to WORD the system asks me to subscribe. Why?

New Here ,
Dec 03, 2018

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I already bought Adobe Export PDF package, which expire in march.

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ExportPDF

Views

123

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Dec 03, 2018 0
Adobe Employee ,
Dec 05, 2018

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Hi annamariai,

As per the issue description mentioned above, you are facing issue when trying to convert pdf to word, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for export pdf.

Could you check if you are using the latest version of Adobe Reader to export pdf: Adobe Acrobat Reader DC Install for all versions

Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase.

For further troubleshooting you may refer:

Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if you need any help.

Shivam

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Dec 05, 2018 1
New Here ,
Dec 07, 2018

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I have the same problem why????

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Dec 07, 2018 0
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Adobe Employee ,
Dec 10, 2018

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Hi riekertd,

This could be because of an outdated version of adobe reader installed on the machine or if you have signed using another email id on which you don't have a subscription. You may try the troubleshooting steps mentioned above and check if that resolves the issue.

You may also visit the following forum threads discussing the similar issue:

Sent to 'pricing' page on using Export pdf on Acrobat Reader DC

Unable to use Adobe PDF Pack, asking to to subscribe again.

Thanks,

Shivam

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Dec 10, 2018 1
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