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also, please send contact number to call for assistance. thanks.
Please refer to the following links which discuss the similar issue you are facing:
I am still unable to convert a pdf to a word doc. Need help!!!!! Link: https://forums.adobe.com/thread/1475316
Unable to convert Word doc to PDF, Error: "An unexpected error occurred. PDFMaker was unable to prod... Link: https://forums.adobe.com/thread/2301988
Unable to Convert PDF file to Microsoft Word (*.doc) (Export PDF) Link: https://answers.acrobatusers.com/Unable-to-Convert-PDF-file-to-Microsoft-Word-doc-q166731.aspx
You can use the free desktop version of Adobe Reader to use the services of Export PDF
If you want, you can contact the Adobe support through Contact Customer Care Link: https://helpx.adobe.com/contact.html Sign in with your Adobe ID and password and choose to Show my contact options and choose Phone details.
Hope this helps.