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I subscribe to Adobe Export PDF but can not use it, as its asking to subscribe.

New Here ,
May 29, 2018

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I subscribe to Adobe Export PDF. I haven't needed to use it in quite a while. When I try to convert a document such as a PDF to a work document so that I can make changes I am not given the option in the tool bar to do this. Just tried to change an Excel spreadsheet to PDF but again no option is presented.  It used to work. In reading the support pages it says there is nothing to download. So I am stuck.

Hi Macuserontheloose,

I see that you are a subscriber of Export PDF subscription and its register to your account.

1- As shared, Adobe Export PDF https://helpx.adobe.com/document-cloud/help/using-exportpdf.html is an online service that you can access via web browser- https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if its still doesn't work.

Regards,

Akanchha

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I subscribe to Adobe Export PDF but can not use it, as its asking to subscribe.

New Here ,
May 29, 2018

Copy link to clipboard

Copied

I subscribe to Adobe Export PDF. I haven't needed to use it in quite a while. When I try to convert a document such as a PDF to a work document so that I can make changes I am not given the option in the tool bar to do this. Just tried to change an Excel spreadsheet to PDF but again no option is presented.  It used to work. In reading the support pages it says there is nothing to download. So I am stuck.

Hi Macuserontheloose,

I see that you are a subscriber of Export PDF subscription and its register to your account.

1- As shared, Adobe Export PDF https://helpx.adobe.com/document-cloud/help/using-exportpdf.html is an online service that you can access via web browser- https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if its still doesn't work.

Regards,

Akanchha

TOPICS
ExportPDF

Views

259

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 29, 2018 0
Adobe Employee ,
May 29, 2018

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Hi Macuserontheloose,

I see that you are a subscriber of Export PDF subscription and its register to your account.

1- As shared, Adobe Export PDF https://helpx.adobe.com/document-cloud/help/using-exportpdf.html is an online service that you can access via web browser- https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if its still doesn't work.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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