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I think I'm getting ripped off

New Here ,
Jun 09, 2018

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According to my Adobe account, I've been paying $23.88 for Adobe Export PDF, which is supposed to convert PDFs to Word. But every time I try to convert a PDF, it sends me to a pricing page so I can purchase the program, which my account info says I've already paid for.

Hello Hstrom,

Sorry for the delayed response and inconvenience caused. AS per the description above, when you are trying to convert a PDF to Word, it's taking you to a pricing page, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using freeware Adobe Reader and getting the error message, please sign out and sign back in Adobe Reader and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine and try exporting the PDF.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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ExportPDF

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I think I'm getting ripped off

New Here ,
Jun 09, 2018

Copy link to clipboard

Copied

According to my Adobe account, I've been paying $23.88 for Adobe Export PDF, which is supposed to convert PDFs to Word. But every time I try to convert a PDF, it sends me to a pricing page so I can purchase the program, which my account info says I've already paid for.

Hello Hstrom,

Sorry for the delayed response and inconvenience caused. AS per the description above, when you are trying to convert a PDF to Word, it's taking you to a pricing page, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using freeware Adobe Reader and getting the error message, please sign out and sign back in Adobe Reader and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine and try exporting the PDF.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

TOPICS
ExportPDF

Views

97

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 09, 2018 0
New Here ,
Jun 09, 2018

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The product I'm paying for allows me to upload my PDF to cloud.acrobat.com/exportpdf and have it converted there, online, and then downloaded as a Word docx. If I open the PDF and click convert, it takes me to the pricing page and there is no explanation of why or what I should be doing. Why does everything take so long to figure out?

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Jun 09, 2018 0
Adobe Employee ,
Jul 18, 2018

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Hello Hstrom,

Sorry for the delayed response and inconvenience caused. AS per the description above, when you are trying to convert a PDF to Word, it's taking you to a pricing page, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using freeware Adobe Reader and getting the error message, please sign out and sign back in Adobe Reader and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine and try exporting the PDF.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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Jul 18, 2018 1
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