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I think I paid for 2 products and only needed to pay for one...

New Here ,
Mar 23, 2016

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I paid for Adobe export PDF annual on march 18th. a couple days later I decided I wanted the Acrobat Pro DC subscription instead. Do I need to cancel the export pdf one? I paid for the full year on something but I'm kinduv confused about how this is working out. All I want is the Pro DC subscription (which should include all the hierarchy below it). Please look at my account and credit whatever I paid on other products to the subscription for the Pro DC subscription.


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I think I paid for 2 products and only needed to pay for one...

New Here ,
Mar 23, 2016

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I paid for Adobe export PDF annual on march 18th. a couple days later I decided I wanted the Acrobat Pro DC subscription instead. Do I need to cancel the export pdf one? I paid for the full year on something but I'm kinduv confused about how this is working out. All I want is the Pro DC subscription (which should include all the hierarchy below it). Please look at my account and credit whatever I paid on other products to the subscription for the Pro DC subscription.


Thanks

TOPICS
ExportPDF

Views

170

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 23, 2016 0
Adobe Employee ,
Apr 11, 2016

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Hi Mark Birdwell,

You can exchange the product. Please refer this KB doc : Return, cancel, or exchange an Adobe order

If you wish you can Contact Customer Care. Sign in with your Adobe ID and select provide from the list provided below.

Then select chat or phone option under " Still need help? Contact us".

Regards,

Meenakshi

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