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I try to use export but I am automatically referred to purchase the product.

New Here ,
Dec 21, 2017

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I try to use export but I am automatically referred to purchase the product. I did purchase the product and in my account it shows it is not due for renewal until Aug 2018.

Hi Trevork,

As its described above, export pdf function is keep directing you to the purchase page. So I assume that either you are not "Signed In" in the application using correct email address or you are working on incorrect application (Adobe Acrobat DC)?

As per your account information, you are a subscriber of Export PDF service which is active in your account.

Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Regards,

Akanchha

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I try to use export but I am automatically referred to purchase the product.

New Here ,
Dec 21, 2017

Copy link to clipboard

Copied

I try to use export but I am automatically referred to purchase the product. I did purchase the product and in my account it shows it is not due for renewal until Aug 2018.

Hi Trevork,

As its described above, export pdf function is keep directing you to the purchase page. So I assume that either you are not "Signed In" in the application using correct email address or you are working on incorrect application (Adobe Acrobat DC)?

As per your account information, you are a subscriber of Export PDF service which is active in your account.

Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Regards,

Akanchha

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52

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 21, 2017 0
Adobe Employee ,
Dec 21, 2017

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Hi Trevork,

As its described above, export pdf function is keep directing you to the purchase page. So I assume that either you are not "Signed In" in the application using correct email address or you are working on incorrect application (Adobe Acrobat DC)?

As per your account information, you are a subscriber of Export PDF service which is active in your account.

Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Regards,

Akanchha

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