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I've already paid for my Export PDF, but when I press the 'Convert' button, the screen brings me to the payment page.

New Here ,
Apr 05, 2016

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I've already paid for my Export PDF, but when I press the 'Convert' button, the screen brings me to the payment page. Am I doing something wrong?

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I've already paid for my Export PDF, but when I press the 'Convert' button, the screen brings me to the payment page.

New Here ,
Apr 05, 2016

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I've already paid for my Export PDF, but when I press the 'Convert' button, the screen brings me to the payment page. Am I doing something wrong?

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135

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Apr 05, 2016 0
Adobe Employee ,
Apr 05, 2016

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Hi joelm79424006,

Please let me know the exact dot version of the adobe application you are using also the OS version on your system?

Make sure you are signed in with your adobe ID in the adobe application which you are using .

Also please try to convert using the browser with this link : https://cloud.acrobat.com/exportpdf by signing in with your adobe ID .

Let me know if this helps.

Regards

Sarojini

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