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I want a Refund!

New Here ,
Sep 01, 2017

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I just bought Export PDF annual subscription so i could convert my PDFs to Word and it DOESN'T WORK! I tried it on my phone and i tried it on my computer both using the browser AND the adode app. Neither way works!! I paid $24 for a service that doesn't even work. What a rip off! I want a refund! I tried going to the contact customer service link but all it did was bring me here.

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I want a Refund!

New Here ,
Sep 01, 2017

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I just bought Export PDF annual subscription so i could convert my PDFs to Word and it DOESN'T WORK! I tried it on my phone and i tried it on my computer both using the browser AND the adode app. Neither way works!! I paid $24 for a service that doesn't even work. What a rip off! I want a refund! I tried going to the contact customer service link but all it did was bring me here.

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Sep 01, 2017 0
Adobe Employee ,
Sep 01, 2017

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Hi Kelsilynn,

We apologize for the inconvenience caused. As per the description above, you are not able to use the AdobeExport PDF services, Is that correct?

The record shows you have an active subscription to AdobeExport PDF service on your Adobe Id.

You may try to use the services through your online account, sign in to Adobe Export PDF service at https://cloud.acrobat.com/exportpdf with your Adobe ID and password.

You can also download and install the free Adobe Reader DC and can use the services, make sure you are signed in with the Adobe Id and password in Reader DC.

More about Export PDF: Using Adobe Export PDF

Keep us posted with the results.

Regards,

Anand Sri.

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Sep 01, 2017 0
New Here ,
Sep 01, 2017

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Did you even read my post? I HAVE the adobe reader DC already! I tried it

there and it doesn't work! I tried it using it online on the web broswer

and it didn't work either! I said all of this in my original message. I

just want a refund now!

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Sep 01, 2017 0
Adobe Community Professional ,
Sep 01, 2017

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