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I want to cancel my subscription, the cancel button does not appear.

New Here ,
Aug 20, 2018

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I want to cancel my subscription, the cancel button does not appear.

Hi Javierp,

We have checked your account and found that the subscription status is already "Suspended". That might be the reason that you have not been able to cancel it from your end.

You may contact to the support team to get the subscription terminated completely. Follow the steps suggested below to reach out to the support.

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

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I want to cancel my subscription, the cancel button does not appear.

New Here ,
Aug 20, 2018

Copy link to clipboard

Copied

I want to cancel my subscription, the cancel button does not appear.

Hi Javierp,

We have checked your account and found that the subscription status is already "Suspended". That might be the reason that you have not been able to cancel it from your end.

You may contact to the support team to get the subscription terminated completely. Follow the steps suggested below to reach out to the support.

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

TOPICS
PDF Pack

Views

71

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 20, 2018 0
Adobe Employee ,
Aug 20, 2018

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Hi Javierp,

We have checked your account and found that the subscription status is already "Suspended". That might be the reason that you have not been able to cancel it from your end.

You may contact to the support team to get the subscription terminated completely. Follow the steps suggested below to reach out to the support.

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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