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Community Beginner ,
Sep 10, 2018

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I have paid for the PDF Converter (Adobe Export PDF) and every time I sign in to try to convert a document it asks me to pay again. Frustrating b/c I have probably overpaid time and again just to get access. I have a receipt that shows I last paid a one year subscription on 4/28/18. Funny when you go to support on this particular issue, I get a 404 on the page. I don't think they give a crap about customers that pay them $24 a year. Are there any other solutions people are aware of to solve this requirement?

Well  I figured it out on my own. I closed all my browser windows, logged out, logged back in, and it allows you to use your subscription

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I

Community Beginner ,
Sep 10, 2018

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I have paid for the PDF Converter (Adobe Export PDF) and every time I sign in to try to convert a document it asks me to pay again. Frustrating b/c I have probably overpaid time and again just to get access. I have a receipt that shows I last paid a one year subscription on 4/28/18. Funny when you go to support on this particular issue, I get a 404 on the page. I don't think they give a crap about customers that pay them $24 a year. Are there any other solutions people are aware of to solve this requirement?

Well  I figured it out on my own. I closed all my browser windows, logged out, logged back in, and it allows you to use your subscription

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ExportPDF

Views

69

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Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 10, 2018 0
Community Beginner ,
Sep 10, 2018

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Well  I figured it out on my own. I closed all my browser windows, logged out, logged back in, and it allows you to use your subscription

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Sep 10, 2018 1
Adobe Employee ,
Sep 10, 2018

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Hi Terenceh,

Glad to hear that worked for you. Thanks for sharing the troubleshooting steps and findings.

Regards,

Akanchha

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Sep 10, 2018 0
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