Highlighted

In Adobe esign what is the meaning of event "AUTO_CANCELLED_CONVERSION_PROBLEM".

New Here ,
Aug 17, 2018

Copy link to clipboard

Copied

I got a callback request from adobe esign with parameter "eventType=AUTO_CANCELLED_CONVERSION_PROBLEM&status=ABORTED". What is the "AUTO_CANCELLED_CONVERSION_PROBLEM" event ? Does it mean there is an error when converting pdf files after user sign documents ?

Thanks.

Hey Puwadont,

We are sorry for the delay in response to your query.

As shared above that the user is trying to convert the document after applying signature on it and then it gave the error message.

The error message is correct, because once the signature is applied the document get locked and because of security reasons the changes become restricted.

Applying signature is the last step, you can apply changes to the document before signing it not after signing it. This is the reason that error message "AUTO_CANCELLED_CONVERSION_PROBLEM" appeared.

Hope this answers your query.

Regards,

Akanchha

TOPICS
Adobe Send, Fill & Sign

Views

252

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

In Adobe esign what is the meaning of event "AUTO_CANCELLED_CONVERSION_PROBLEM".

New Here ,
Aug 17, 2018

Copy link to clipboard

Copied

I got a callback request from adobe esign with parameter "eventType=AUTO_CANCELLED_CONVERSION_PROBLEM&status=ABORTED". What is the "AUTO_CANCELLED_CONVERSION_PROBLEM" event ? Does it mean there is an error when converting pdf files after user sign documents ?

Thanks.

Hey Puwadont,

We are sorry for the delay in response to your query.

As shared above that the user is trying to convert the document after applying signature on it and then it gave the error message.

The error message is correct, because once the signature is applied the document get locked and because of security reasons the changes become restricted.

Applying signature is the last step, you can apply changes to the document before signing it not after signing it. This is the reason that error message "AUTO_CANCELLED_CONVERSION_PROBLEM" appeared.

Hope this answers your query.

Regards,

Akanchha

TOPICS
Adobe Send, Fill & Sign

Views

253

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 17, 2018 0
Adobe Employee ,
Sep 21, 2018

Copy link to clipboard

Copied

Hey Puwadont,

We are sorry for the delay in response to your query.

As shared above that the user is trying to convert the document after applying signature on it and then it gave the error message.

The error message is correct, because once the signature is applied the document get locked and because of security reasons the changes become restricted.

Applying signature is the last step, you can apply changes to the document before signing it not after signing it. This is the reason that error message "AUTO_CANCELLED_CONVERSION_PROBLEM" appeared.

Hope this answers your query.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 21, 2018 1
New Here ,
Nov 13, 2018

Copy link to clipboard

Copied

Thank you for your answer!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 13, 2018 0
Resources