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Indicated 'No internetconnection' while there is one

New Here ,
Dec 27, 2018

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When converting there is indicated 'no internetconnection', but there is a connection ! What is the problem here?

Bij het converteren wordt er 'geen internetverbinding' aangeduid , toch is er wel degelijk verbinding!

Wat is hier het probleem?

Hi thierryv,

As per the issue description mentioned above, you are getting no internet connection error when trying to export pdf, is that correct?

Please try to access the online services through a browser at https://cloud.acrobat.com/exportpdf​  with your Adobe ID and password and check if that works. Also, try to log in from another network environment or use your cell phone. Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You may also refer to the following forum threads discussing the similar issue:

No Internet Connection

No Internet Connection - Acrobat DC

No internet Connection

Thanks,

Shivam

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ExportPDF

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Indicated 'No internetconnection' while there is one

New Here ,
Dec 27, 2018

Copy link to clipboard

Copied

When converting there is indicated 'no internetconnection', but there is a connection ! What is the problem here?

Bij het converteren wordt er 'geen internetverbinding' aangeduid , toch is er wel degelijk verbinding!

Wat is hier het probleem?

Hi thierryv,

As per the issue description mentioned above, you are getting no internet connection error when trying to export pdf, is that correct?

Please try to access the online services through a browser at https://cloud.acrobat.com/exportpdf​  with your Adobe ID and password and check if that works. Also, try to log in from another network environment or use your cell phone. Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You may also refer to the following forum threads discussing the similar issue:

No Internet Connection

No Internet Connection - Acrobat DC

No internet Connection

Thanks,

Shivam

TOPICS
ExportPDF

Views

83

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 27, 2018 0
Adobe Employee ,
Dec 28, 2018

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Hi thierryv,

As per the issue description mentioned above, you are getting no internet connection error when trying to export pdf, is that correct?

Please try to access the online services through a browser at https://cloud.acrobat.com/exportpdf​  with your Adobe ID and password and check if that works. Also, try to log in from another network environment or use your cell phone. Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You may also refer to the following forum threads discussing the similar issue:

No Internet Connection

No Internet Connection - Acrobat DC

No internet Connection

Thanks,

Shivam

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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