Internal Server Error 500 when converting PDF to Excel or Word

[ltroman]

Hi,

I have a license to use your Export from PDF service to convert PDF documents to Excel or Word. I have done it successfully many times in the past. But today, I am getting this error:

Internal Server Error (500)

Your request could not be completed due to an internal server error.

Is this a server error on your side or mine? I'm not experiencing any other problems (such as an internet outage) right now.

Please advise.

Thanks,

Linda

[ Mod: Moved to "Document Cloud PDF Services" forum ]

[sb116]

Hi Ltroman,

Apologies for the inconvenience caused.

Please try converting your file through the online service:

https://cloud.acrobat.com/exportpdf

Let me know how it goes.

Thanks,

Supriya

[ltroman · Accepted solution]

Hi, yes, I was able to do this later on yesterday evening. I assume the error was related to the Amazon server outage.

Thanks,

Linda

[kristenn33356869]

I have tried this and I am getting the "Internal Server Error (500)" and "The file has not been processed. An error has occurred which stopped the processing of the PDF" errors within the website.

[kristenn33356869]

This is fixed for me! I can do this in the application. Thanks,

[AnandSri]

Hi All,

We apologize for the inconvenience caused, the services are restored now. Please use the services, and let us know if you have any questions.

Regards,

Anand Sri.