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Internet Connection Error while actively connected.

New Here ,
Sep 12, 2017

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When I hit Export, it tells me I need internet connection, but I AM connected. Can you help?

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Internet Connection Error while actively connected.

New Here ,
Sep 12, 2017

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When I hit Export, it tells me I need internet connection, but I AM connected. Can you help?

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ExportPDF

Views

130

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Translate

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Sep 12, 2017 0
Adobe Employee ,
Sep 12, 2017

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Hi Scotts,

As per the issue description above, you are getting Internet connection needed while Exporting any PDF file, Is that correct?

Please try to use the online services to convert the PDF file i.e. Sign in to your account at https://cloud.acrobat.com/exportpdf with your Adobe ID and password, more about ExportPDF: Using Adobe Export PDF

You can also try the troubleshooting  steps from the following link: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Keep us posted with the results.

Regards,

Anand Sri.

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Sep 12, 2017 1
New Here ,
Sep 13, 2017

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yes

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Sep 13, 2017 0
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Adobe Employee ,
Oct 19, 2017

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Hi Scotts,

Please confirm, if the issue is fixed or not.

Regards,

Anand Sri.

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Oct 19, 2017 0
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