ipad pro adobe fill and sign does not load signature anymore

[zandrar29440292]

I have been using the adobe fill and sign for a couple of months and suddenly last week it stopped working and the error sign is "your signature did not load. try again"

and I cannot load the signature page nor any stored signatures that I currently have on ipadpro please help as this is a very important tool

[try67]

[Question moved to the Acrobat Reader for iPhone and iPad forum]

[MobileDeveloperCK]

[moved to the Document Cloud PDF services​ forum]

Please note that the Adobe Fill & Sign mobile app is not the same as the Adobe Acrobat Reader mobile app for iPhone and iPad.

Adobe Fill & Sign – Easy PDF form filler on the App Store

Adobe Acrobat Reader - View, Annotate & Share PDFs on the App Store

Any questions regarding the Adobe Fill & Sign mobile app will be answered in the Document Cloud PDF services  forum.

Thank you.