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Is it just me, or does anyone else find this message confusing?

New Here ,
Apr 02, 2018

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Attempting to use Doc. Cloud services to convert a WORD doc to PDF, I received this message:

Confusing Adobe message.png

Adobe provides remarkable products, but you folks should really improve this interface.

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Is it just me, or does anyone else find this message confusing?

New Here ,
Apr 02, 2018

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Attempting to use Doc. Cloud services to convert a WORD doc to PDF, I received this message:

Confusing Adobe message.png

Adobe provides remarkable products, but you folks should really improve this interface.

Views

94

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 02, 2018 0
AnandSri LATEST
Adobe Employee ,
Apr 03, 2018

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Hello Saulwise,

We apologize for the inconvenience caused, as per the description above, you are not able to upload a PDF file using the Document Cloud service as getting the error message that another instance/operation is in the process, Is that correct?

The record shows that you are subscribed to Acrobat Pro DC subscription with your current Adobe ID, try uploading the file through the URL https://cloud.acrobat.com/  on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

You can also upload the file through the Acrobat Pro DC through the icon available on Acrobat toolbar menu.

Is the error message is specific to one PDF file or is it with all the PDF file? Have you tried with other PDF files? Check with other PDF files.

If it is specific to one PDF file, is it possible to share the PDF file with us? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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