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Is my account still valid? || Adobe PDFPack

New Here ,
Mar 02, 2018

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Beste

Is mijn account nog geldig ?

Hello Frankv,

As per the description above, you want to check the status of your account and the subscription detail, Is that correct?

I have checked the records with your current Adobe ID and found that you are subscribed to Adobe PDFPack subscription, but the subscription is in an inactive state due to billing issue.

I have checked the reason for the billing issue and found that we are not able to charge for the subscription on the card you have in the account as payment got failed due to less credit in the card you have in the account.

Please contact the Adobe support team for the billing issue through Contact Customer Care I have also shared the direct contact details of Adobe support through private message, please check your email inbox.

To know more about the billing and subscription details, please refer to Manage your Creative Cloud membership

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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PDF Pack

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Is my account still valid? || Adobe PDFPack

New Here ,
Mar 02, 2018

Copy link to clipboard

Copied

Beste

Is mijn account nog geldig ?

Hello Frankv,

As per the description above, you want to check the status of your account and the subscription detail, Is that correct?

I have checked the records with your current Adobe ID and found that you are subscribed to Adobe PDFPack subscription, but the subscription is in an inactive state due to billing issue.

I have checked the reason for the billing issue and found that we are not able to charge for the subscription on the card you have in the account as payment got failed due to less credit in the card you have in the account.

Please contact the Adobe support team for the billing issue through Contact Customer Care I have also shared the direct contact details of Adobe support through private message, please check your email inbox.

To know more about the billing and subscription details, please refer to Manage your Creative Cloud membership

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

TOPICS
PDF Pack

Views

84

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 02, 2018 0
Adobe Employee ,
Mar 05, 2018

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Hello Frankv,

As per the description above, you want to check the status of your account and the subscription detail, Is that correct?

I have checked the records with your current Adobe ID and found that you are subscribed to Adobe PDFPack subscription, but the subscription is in an inactive state due to billing issue.

I have checked the reason for the billing issue and found that we are not able to charge for the subscription on the card you have in the account as payment got failed due to less credit in the card you have in the account.

Please contact the Adobe support team for the billing issue through Contact Customer Care I have also shared the direct contact details of Adobe support through private message, please check your email inbox.

To know more about the billing and subscription details, please refer to Manage your Creative Cloud membership

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Mar 05, 2018 0
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