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JPG to PDF conversion issues

Community Beginner ,
Jan 31, 2018

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I just purchased Adobe PDF Services. I have Adobe Acrobat Reader DC. I tried to convert a .JPG that was created in photoshop to a .PDF. It renders the image as a negative, for instance the white background of my .JPG now has a black background as a converted .PDF and the images have been rendered like negatives. I can send the images to someone for assistance.

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ExportPDF, PDF Pack

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JPG to PDF conversion issues

Community Beginner ,
Jan 31, 2018

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I just purchased Adobe PDF Services. I have Adobe Acrobat Reader DC. I tried to convert a .JPG that was created in photoshop to a .PDF. It renders the image as a negative, for instance the white background of my .JPG now has a black background as a converted .PDF and the images have been rendered like negatives. I can send the images to someone for assistance.

TOPICS
ExportPDF, PDF Pack

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2.1K

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Jan 31, 2018 1
Adobe Employee ,
Feb 01, 2018

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Hi Krissyann,

The .JPG image that you are trying to convert to a pdf, was that conversion done online via https://cloud.acrobat.com/exportpdf 

or using the desktop application Adobe Reader DC?

If you are trying the conversion with the desktop app then try it online and see the result.

Also, the quality of a converted document depends on the quality of file you start with. So you may check with a different .JPG and try converting it to a pdf.

You can share the file with us, we would test the same at our end and will let you know the result.

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Regards,

Akanchha

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Feb 01, 2018 1
Community Beginner ,
Feb 01, 2018

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Hi Akanchha,

Thanks for getting back to me. Yes it was done online under 'convert PDF' here https://cloud.acrobat.com/convertpdf

It's a high quality JPG. created in Photoshop. I will send you the files in the email provided. Thank you

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Feb 01, 2018 0
Adobe Employee ,
Feb 05, 2018

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Hi Krissyann,

Thanks for sharing the files with us. We have checked the same and tried the conversion online, and the issue is reproducible at our end as well.

We have escalated this further to concern team and as soon as we will hear from them, will update you about the same.

If there is an urgent requirement, then we can convert the .JPG files using Acrobat DC (desktop application) which is giving the appropriate result after conversion and send it to you? 

-Akanchha

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Feb 05, 2018 1
Community Beginner ,
Feb 05, 2018

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Thank you. If you can do the conversion on your end and send it to me that

would be much appreciated!

Krissy Skuback, 

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Feb 05, 2018 1
Adobe Employee ,
Feb 08, 2018

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Hi Krissy,

We have sent the converted pdf file to the email through which you have initially shared the original pdfs with us. You may please check and confirm.

-Akanchha

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Feb 08, 2018 1
New Here ,
Jul 25, 2019

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Hello,

Was a reason for this error ever found as I am experiencing the same problem.

Many thanks,

Shelley

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Jul 25, 2019 0
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