Highlighted

Just purchased Adobe to export file to Word. Can't because it's "password protected". I can't remove the protection to get the thing to convert.

New Here ,
Oct 15, 2018

Copy link to clipboard

Copied

How can I convert when I don't know the password to remove the protection?

Hi Piagrande,

Sorry to hear about the frustrating experience with the service.

Adobe Export PDF is an online Adobe Document Cloud service. With it, you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents.

Adobe Export PDF doesn't let you to remove the password protection of a pdf file. And until you don't put the password in, you wont be able to convert the pdf to any other format.  Using Adobe Export PDF

1- Export PDF service works with web browser and Adobe Reader DC desktop application.

If you know the password, and have access to Acrobat DC, then you should be able to remove the password security. Just choose File > Properties after you open the PDF, and click the Security tab in the Properties dialog box to change the security settings. Unfortunately, this isn't something that you can do in Reader.

2- As the pdf is secured, so you need to contact to Admin who owns the pdf rights to change the pdf security.

Hope this answers your query.

Regards,

Akanchha

TOPICS
ExportPDF

Views

121

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Just purchased Adobe to export file to Word. Can't because it's "password protected". I can't remove the protection to get the thing to convert.

New Here ,
Oct 15, 2018

Copy link to clipboard

Copied

How can I convert when I don't know the password to remove the protection?

Hi Piagrande,

Sorry to hear about the frustrating experience with the service.

Adobe Export PDF is an online Adobe Document Cloud service. With it, you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents.

Adobe Export PDF doesn't let you to remove the password protection of a pdf file. And until you don't put the password in, you wont be able to convert the pdf to any other format.  Using Adobe Export PDF

1- Export PDF service works with web browser and Adobe Reader DC desktop application.

If you know the password, and have access to Acrobat DC, then you should be able to remove the password security. Just choose File > Properties after you open the PDF, and click the Security tab in the Properties dialog box to change the security settings. Unfortunately, this isn't something that you can do in Reader.

2- As the pdf is secured, so you need to contact to Admin who owns the pdf rights to change the pdf security.

Hope this answers your query.

Regards,

Akanchha

TOPICS
ExportPDF

Views

122

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 15, 2018 0
New Here ,
Oct 15, 2018

Copy link to clipboard

Copied

Question isn't answered. I must have hit the wrong key. This is frustrating to purchase something I can't use.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 15, 2018 0
Adobe Employee ,
Oct 17, 2018

Copy link to clipboard

Copied

Hi Piagrande,

Sorry to hear about the frustrating experience with the service.

Adobe Export PDF is an online Adobe Document Cloud service. With it, you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents.

Adobe Export PDF doesn't let you to remove the password protection of a pdf file. And until you don't put the password in, you wont be able to convert the pdf to any other format.  Using Adobe Export PDF

1- Export PDF service works with web browser and Adobe Reader DC desktop application.

If you know the password, and have access to Acrobat DC, then you should be able to remove the password security. Just choose File > Properties after you open the PDF, and click the Security tab in the Properties dialog box to change the security settings. Unfortunately, this isn't something that you can do in Reader.

2- As the pdf is secured, so you need to contact to Admin who owns the pdf rights to change the pdf security.

Hope this answers your query.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 17, 2018 1
Resources